WHAT SKILLS ARE NEEDED IN THE TOURISM SECTOR?

TOP SKILLS EMPLOYERS LOOK FOR

  • soft skills (languages, customer service, cultural awareness, service quality, communication)
  • problem solving
  • small business management


TOP TOURISM TRENDS

What skills will be in demand?

  • digital (data analysis & management, web management, social media)
  • multicultural (foreign languages, history, knowledge of religious & dietary habits, cultural etiquette)
  • green / environmental (sustainability & conservation, natural/cultural resources management, ecosystem management)
  • diversity (ageing population, millennials, special needs persons, alternative families, LGBT)


The skills mismatch

  • The projected growth in the supply of skills isn’t expected to keep up with the growth in demand.
  • The skills of people entering tourism often don’t match employer requirements.


Importance of Skills in Tourism Jobs

Source: Mapping and performance check of the supply side of tourism education and training, European Commission, 2016